FAQ


FAQ

Is this scary?
No, we promise there isn’t anything scary about our rooms!

How much does this cost?
The cost is $25.00 per person and you can purchase tickets HERE.

Do you guys have a Groupon?
We do not have any Groupon’s.

How long does this take?
Please allow for 1 hour and 20 minutes to explain the rules at the beginning, play the game, and answer questions after.

What are your hours?
Monday – Tuesday: CLOSED
Wednesday – Thursday: 5:00pm – 9:30pm
Friday: 4:00pm – 1:00am
Sat: 1:30pm – 1:00am
Sun: 1:30pm – 10:30pm

I want to book something outside of those hours, can I?
Absolutely! We open up for corporate events, field trips, and private events when requested to. Let us know when works for you!

Is there an age limit?
The suggested age to play the game is 15 years old or older.
If you are under the age of 15, we ask that you are accompanied by an adult.
If you are booking with a group that has a child, please give us a call and we will accommodate you.  You are more than welcome to join us as a walk-in for our Family Fun Nights on Wednesdays and Sundays.

How does the ticketing work?
Tickets are purchased online via the BOOKING tab on our website or in person at our location during normal business hours. Online bookings are made securely through Stripe and require Credit or Debit Card information at the time of purchase.

Is there a minimum number of players required?
Diamond Heist requires a minimum of 2 people and Chancellors Office can be played by one person. More teammates will make the overall experience better and lead to a higher chance of escape.

Is there a maximum number of tickets that can be purchased?
Yes. Please refer to our calendar and click an available time slot and select the number of tickets you wish to reserve in your session.
ADDITIONAL NOTE – If your group does not purchase all of the tickets for any session, the extra tickets are still available to be purchased from anyone outside of your group. This means you may be paired with additional players.

We have a larger group than the capacity for each game. How can you accommodate us?
Within your large group you must divide into smaller groups. These groups can play the rooms back to back on the hour, every hour. Feel free to contact us with assistance regarding large groups.

I want to play with my friends only. What should I do?
You must purchase all tickets for that room to ensure it will only be your friends. Otherwise, there is a possibility for others to join your group. 

Do you have event space available?
Yes, we do! We have ample space for you to hold a birthday party, holiday party, meetings, corporate team building and more. There is also a TV available for your use, along with our tables/chairs, and various board games and card games. Check out our Parties page HERE.

Do you offer any discounts?
We offer a Military, First Responders, and PSU Student discount. Give us a call or email and ask us how to redeem BEFORE you purchase any tickets.

How far out can I purchase a ticket?
Sessions are available for bookings 3 months in advance. If you are interested in a date farther than 3 months out, please call us for assistance.

May I purchase a ticket for someone else?
Yes. If multiple tickets are purchased, then all tickets will be under the purchasers name.

Are tickets refundable?
No. Tickets are non-refundable upon purchase.

I want to change the time of my booking.
When you checkout there is a special link in the email that allows you to change the time of the booking to another available session. All changes must be done 2 days before the actual booking.

What if I am late to my session?
You may be admitted to the room after the scheduled start time of your session. The game timer starts at your scheduled session time and counts down from 60 minutes. It is up to your team to choose to move forward if a member or 2 is late.

Can we play the same room more than once?
Absolutely. If you fail a room you will be able to come back and try again. For all guests, we ask that the puzzles remain a mystery to all new teams so please do not spoil the fun and share the answers with anyone. If you succeed, try your skills in the other room.

Is it possible to purchase Escape Room Gift Cards?
Yes, you can purchase Gift certificate tickets HERE. If you are buying gift certificates for multiple individuals please purchase one for each person so each receiver will get a unique redemption code.

Is this handicap accessible?
Yes, our building is ADA accessible with an elevator in the common hallway

Are you affiliated with any other Escape Rooms in additional cities?
No, we are not. We proudly build and design each room from start to finish.